Month: August 2017

Sustainable Customer Experience

Let customers choose your business hours

By Zendesk: If you follow (or are experiencing) emerging customer service trends, you know that customers now expect support 24/7.…

Read More »
Open Source Innovation

Open Source and Government: SugarCRM National Accounts Manager Chris Robinson

Rethinking Open Source Solution for Government Agencies When it comes to open source, you have the options in deployment and…

Read More »
Sustainable Customer Experience

(Part2) 5 Ways Chatbots Can Improve Customer Experience In Banking

By Forbes: Here are five recent examples of chatbots in banking coming from Swedbank, Bank of America, Capital One, SEB…

Read More »
CRM

Is Your CRM More Valuable Than Your Laptop or Smartphone?

By SugarCRM: In a recent survey, we asked sales executives to list all the tech tools (both hardware and software)…

Read More »
Big Data Management

BIG DATA IN INSURANCE: HOW ANALYTICS WILL CHANGE THE GAME

By Hortonworks: A storm is coming in the insurance industry, and it will rain information. To remain competitive, insurance companies…

Read More »
Big Data Management

5 WAYS THE HEALTHCARE INDUSTRY COULD USE BIG DATA—AND WHY IT’S NOT

By Dataconomy: Big data has rapidly made its way into a wide range of industries. Healthcare is ripe for big…

Read More »
Customer Support

(Part 1) 5 Ways Chatbots Can Improve Customer Experience In Banking

We are entering either one of two things, the age of the chatbot, or the age of hype about chatbots. A chatbot is a piece…

Read More »