Month: December 2017

CRM

Why Your Business Needs Great CRM

SugarCRM: With more powerful and advanced technology continuously emerging, standing out in the eye of the customer has become a…

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Case Study

CRM for Manufacturing

iZeno: Since the inception of globalization, manufacturing companies, like yours, scales marketing to end customers through a network of dealers operating…

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Case Study

Event Management using SugarCRM

SugarCRM: Event management is a process to manage large scale events such as conferences, ceremonies, product launches, training and convention.…

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CRM

Knowledge Management Will Transform CRM Customer Service

Gartner Report: Summary Knowledge management impacts efficiency, customer satisfaction and revenue growth, but is not a priority for the CIO.…

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Analytics and Insight

Artificial Intelligence and Machine Learning Help Companies Move Faster

TIBCO: Much has been written about the impact of artificial intelligence (AI) and machine learning (ML). Borrowing from the 2007…

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CRM

How to Be a CRM Maverick

SugarCRM: Competition is increasing, the pace of change within business is getting faster and digital technology is disrupting traditional work…

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Case Study

Case Management and Service Scheduling – Transforming Customer Support Experience

iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They are resources, facilities, and equipment…

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CRM

Half of sales reps view prospects’ Facebook profiles before meetings

SugarCRM: Most of us know by now that social media posts aren’t private. Advertisers, your colleagues, and even the CIA might be…

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Analytics and Insight

TIBCO Welcomes Alpine Data’s Collaborative Project Management for Advanced Analytics

TIBCO: I’m very excited to share that TIBCO has acquired Alpine Data, the makers of Chorus, a modern cloud-based data science…

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Sustainable Customer Experience

3 of the best knowledge management examples

Zendesk: What company wouldn’t want to help customers embrace their ability to self-serve? Most customers want to be able to…

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