Case StudyCRMCustomer SupportSugarCRM

Case Management and Service Scheduling – Transforming Customer Support Experience

iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They are resources, facilities, and equipment needed to deliver these services to the customer by allowing you to schedule. Service Scheduling help to determine where the resources are and how they are engaged and thus enable a predefined set of rules to allow to automate the select the resources based on specific criteria. This feature specifically designed to manage case requests or issues raised by customers and/or other stakeholders involved in after sales support/Maintenance.

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