Month: January 2018

Digital Transformation

The State of Microservices

Red Hat: During the fall of 2017, we conducted a microservices survey with our Red Hat JBoss Middleware and Red…

Read More »
Analytics and Insight

How to Create a Smart City with IoT and Big Data

Talend: These days, it seems like every city is trying to implement “smart city” initiatives. Take Singapore for example, now known…

Read More »
Analytics and Insight

The Future of Casinos

TIBCO: Traditionally, casinos have always been laggards in the technology landscape, slow to implement new, cutting-edge technologies. They believe in…

Read More »
Analytics and Insight

Five Things You May Not Know About AWS in the Public Sector

AWS: At AWS, we are committed to continually delivering new features, services, and tools for our customers. For our public…

Read More »
Customer Support

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be…

Read More »
Analytics and Insight

8 Key Takeaways from the MDM & Data Governance Summit

Talend: A few weeks ago, I had the great opportunity to attend the MDM & Data Governance Summitheld in NYC. The…

Read More »
CRM

How to Build Relationships With Mobile-First Customers

SugarCRM: Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, an experienced freelance writer and…

Read More »
Business Intelligence

Putting The Customer Into Context

TIBCO: Customer-centricity may have dominated the business narrative in recent years, but things are set to go up a gear…

Read More »
CRM

A CRM Evaluation Checklist: What Should You Look For?

SugarCRM: With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly…

Read More »
Analytics and Insight

Why You Need to Move Beyond Excel and What You Might be Jeopardizing If You Don’t

TIBCO:  Let me start by saying Excel is an incredibly useful tool. It revolutionized accounting in the 1980s and handles…

Read More »