Sustainable Customer Experience

The Core CRM Features Every Organization needs – Part Two (Lead Management)

SugarCRM: In the last instalment of this series, we talked about core CRM for sales automation. Now we will be…

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Five Reasons Organizations Resist Using CRM, and How to Overcome Them

Our recent SalesTech survey found 70% of organizations currently use CRM – the most common tool improve the effectiveness of…

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The Core CRM Features That Every Organization Needs – Part One (Sales Automation)

SugarCRM: When evaluating CRM solutions, customers are, at the outset, sure of what they want and need: essentially, a tool…

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iZeno Service Scheduling with SugarCRM

By iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They are resources, facilities,…

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Let customers choose your business hours

By Zendesk: If you follow (or are experiencing) emerging customer service trends, you know that customers now expect support 24/7.…

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(Part2) 5 Ways Chatbots Can Improve Customer Experience In Banking

By Forbes: Here are five recent examples of chatbots in banking coming from Swedbank, Bank of America, Capital One, SEB…

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Is Your CRM More Valuable Than Your Laptop or Smartphone?

By SugarCRM: In a recent survey, we asked sales executives to list all the tech tools (both hardware and software)…

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(Part 1) 5 Ways Chatbots Can Improve Customer Experience In Banking

We are entering either one of two things, the age of the chatbot, or the age of hype about chatbots. A chatbot is a piece…

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Forrester Study Reveals How Enterprises are Embracing Social Selling

By Hootsuite : New independent research from Forrester sheds light on how business-to-business (B2B) enterprises are adapting to how buyers use…

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The Reality of the Artificial Intelligence Revolution

By Laurent Bride :   According to Gartner, over 85% of customer interactions will be managed without a human by 2020.…

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