Customer Experience (CX)

SugarCRM

Successful CRM Implementation for Kumpulan Wang Persaraan (KWAP), Malaysia

KWAP (Kumpulan Wang Persaraan) is a large and influential financial company from Malaysia. It is the country’s largest public services…

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Customer Experience (CX)

iZeno 360 Hub simplify Call Support Services and improves your Customer Engagement

Want to improve Customer Experience (Cx) through intelligent self-service and quicker Handling Times across multiple channels? Need to Improve customer…

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ITSM

How Jira Service Desk approaches ITSM

Atlassian: Despite ITIL’s status as the gospel of IT, traditional ITSM (IT Service Management) tools supporting traditional ITIL leave many…

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SugarCRM

CRM Buyer’s Guide for Manufacturing

iZeno: Manufacturers are under competition, price, and disruption pressures and their list of needs would be familiar to almost any…

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SugarCRM

Successful CRM implementation for Manufacturers

iZeno: Successful implementation in CRM comes with expectations: increase in revenues and staff productivity across departments, improved cross-sell and up-sell…

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CRM

Is Your Organization Achieving Ideal Sales Velocity?

SugarCRM: I know what you’re probably thinking: What is Sales Velocity in the first place? Here’s a simple answer: How…

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Solutions

Guide to CRM

Why SugarCRM? Sugar delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward…

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Big Data Management

What Brands Can Learn By Adopting Analytics

Tibco: It’s no secret that retail is in trouble. With bankruptcy and store closures, retailers need to think about how…

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SugarCRM

CRM Adoption: Five Tips for Staying On Course Post Deployment

  SugarCRM: Whether you are one month, one year, or several years into a CRM deployment, it is always important…

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Solutions

Bridging the gap between DevSecOps and Process Management

What is DevSecOps? DevSecOps is a discipline in a software development lifecycle process (SDLC) focused on tight collaboration between Development…

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