Sustainable Customer Experience

Is Your CRM More Valuable Than Your Laptop or Smartphone?

By SugarCRM: In a recent survey, we asked sales executives to list all the tech tools (both hardware and software)…

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(Part 1) 5 Ways Chatbots Can Improve Customer Experience In Banking

We are entering either one of two things, the age of the chatbot, or the age of hype about chatbots. A chatbot is a piece…

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Forrester Study Reveals How Enterprises are Embracing Social Selling

By Hootsuite : New independent research from Forrester sheds light on how business-to-business (B2B) enterprises are adapting to how buyers use…

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The Reality of the Artificial Intelligence Revolution

By Laurent Bride :   According to Gartner, over 85% of customer interactions will be managed without a human by 2020.…

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Social Selling: What it is, Why You Should Care, and How to Do It Right

By Christina Newberry Social selling: by now you’ve certainly heard of it, but you may not be entirely sure what…

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How Are Chatbots Changing the Customer Experience?

By SugarCRM: The way that customers engage with businesses is changing every day, thanks to incredible technology that’s constantly thinking…

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Global Executive Perspective of SugarCRM

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Success Story: Property Developers Maximise the Value of Referrals

Sugar has had a major positive impact on our business. It helped us increase sales by 50 percent and improve…

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Discover what can make your customer smile

Do you want to provide the best possible experience to each and every customer, every time they engage with your…

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