Sustainable Customer Experience

CRM

How CRM Affects Customer Experience

  SugarCRM: It’s no secret that digital transformation is disrupting the way businesses interact with their customers. Getting left behind…

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CRM

iZeno at AWS Summit 2018

iZeno Team has made it! The integration of Amazon Connect to SugarCRM is another milestone the team has accomplished and…

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CRM

How Sugar addresses your biggest sales challenges (Part 1)

SugarCRM:  Each year, it feels like sales leaders face a new host of challenges as they must navigate people, processes,…

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iZeno Award

iZeno Named an Elite Partner and APAC Reseller of the Year, 2018 by SugarCRM

PRLEAP.COM: Singapore – March 6, 2018 – iZeno Pte Ltd., announced it had received double awards from SugarCRM. The leading IT Consultancy…

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Digital Transformation

The State of Microservices

Red Hat: During the fall of 2017, we conducted a microservices survey with our Red Hat JBoss Middleware and Red…

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Analytics and Insight

The Future of Casinos

TIBCO: Traditionally, casinos have always been laggards in the technology landscape, slow to implement new, cutting-edge technologies. They believe in…

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Customer Support

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be…

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CRM

How to Build Relationships With Mobile-First Customers

SugarCRM: Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, an experienced freelance writer and…

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CRM

A CRM Evaluation Checklist: What Should You Look For?

SugarCRM: With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly…

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Customer Support

Understanding bot abilities—and limitations

Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the restaurant industry’s first foray into…

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