Sustainable Customer Experience

Half of sales reps view prospects’ Facebook profiles before meetings

SugarCRM Blog Most of us know by now that social media posts aren’t private. Advertisers, your colleagues, and even the CIA might…

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TIBCO Welcomes Alpine Data’s Collaborative Project Management for Advanced Analytics

TIBCO Blog I’m very excited to share that TIBCO has acquired Alpine Data, the makers of Chorus, a modern cloud-based data…

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3 of the best knowledge management examples

Zendesk Blog What company wouldn’t want to help customers embrace their ability to self-serve? Most customers want to be able…

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iZeno CTI Connector for SugarCRM

iZeno   The primary function of iZeno’s CTI Connector is to pass Customer information, gathered by supported PBX, to SugarCRM…

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Your Successful Event Planner – iZeno Event Management System

iZeno     We would love to support you to hold an amazing event. Do you know how your large…

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Why You Need Relationship Intelligence

SugarCRM Blog In our recent SalesTech report, we asked 400 sales executives what technology tools are most important to improving the…

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Knowledge management is power—and empowering

Zendesk Blog Equipping your frontline customer service teams with product knowledge is one thing. Wielding that knowledge in a way…

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Organizational Structures and Leadership in Times of Digital Disruption

Talend Blog The number of studies that substantiate Germany’s digital deficit is striking. Depending on the population parameter, Germany’s rank…

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CRM in Manufacturing

iZeno Since the inception of globalisation, manufacturing companies, like yours, scales marketing to end customers through a network of dealers…

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The Digital Transformation in Insurance

TIBCO: Insurance is one of those customer-facing industries that should increase focus on providing great customer experience. According to a…

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