Sustainable Customer Experience

SugarCRM

Turn Your Customers into Brand Advocates

SugarCRM: Think about the last time you decided to try a new restaurant. I mean the last time you actually…

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SugarCRM

Where Executives Think AI Has a Practical Place in Their Businesses

Silicon Valley Business Journal: Fueled by the promise of better insights and better decision making via humanlike reasoning, artificial intelligence…

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Sustainable Customer Experience

GDPR: Does it Apply to Me?

SugarCRM: If you have followed the tech headlines (or regularly read this blog) you are aware the GDPR is coming.…

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Analytics and Insight

The Future of Casinos

TIBCO: Traditionally, casinos have always been laggards in the technology landscape, slow to implement new, cutting-edge technologies. They believe in…

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Customer Support

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be…

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CRM

How to Build Relationships With Mobile-First Customers

SugarCRM: Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, an experienced freelance writer and…

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CRM

A CRM Evaluation Checklist: What Should You Look For?

SugarCRM: With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly…

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Customer Support

Understanding bot abilities—and limitations

Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the restaurant industry’s first foray into…

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CRM

2018 Will be the Year of Chatbots (Wait, What?)

SugarCRM: Before focusing on today’s post, I’d like to wish a Happy New Year to all SugarCRM blog readers. We…

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CRM

The Top Six Things That CRM Can Do For You

SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can document and react to a…

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