Customer Support

Customer Support

Deliver a seamless Omnichannel Customer Experience with the Moobidesk and SugarCRM integration

  About Moobidesk Moobidesk, the fastest growing customer experience solution, brings you the industry’s most complete omnichannel communications, which is…

Read More »
Customer Support

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be…

Read More »
Customer Support

Understanding bot abilities—and limitations

Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the restaurant industry’s first foray into…

Read More »
CRM

The Top Six Things That CRM Can Do For You

SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can document and react to a…

Read More »
Case Study

CRM for Manufacturing

iZeno: Since the inception of globalization, manufacturing companies, like yours, scales marketing to end customers through a network of dealers operating…

Read More »
Case Study

Case Management and Service Scheduling – Transforming Customer Support Experience

iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They are resources, facilities, and equipment…

Read More »
CRM

Your Successful Event Planner – iZeno Event Management System

iZeno: We would love to support you to hold an amazing event. Do you know how your large scale event can…

Read More »
Change Management

CRM in Manufacturing

iZeno: Since the inception of globalisation, manufacturing companies, like yours, scales marketing to end customers through a network of dealers…

Read More »
CRM

How CRM Affects Customer Experience

SugarCRM: It’s no secret that digital transformation is disrupting the way businesses interact with their customers. Getting left behind is…

Read More »
CRM

Customer service: turning transactions into relationships

Zendesk: Customer service has never been easy. Over the years it has only become more complex and demanding. Every person…

Read More »