Customer Support

Customer Support

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be…

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Customer Support

Understanding bot abilities—and limitations

Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the restaurant industry’s first foray into…

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CRM

The Top Six Things That CRM Can Do For You

SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can document and react to a…

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Case Study

CRM for Manufacturing

iZeno: Since the inception of globalization, manufacturing companies, like yours, scales marketing to end customers through a network of dealers operating…

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Case Study

Case Management and Service Scheduling – Transforming Customer Support Experience

iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They are resources, facilities, and equipment…

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CRM

Your Successful Event Planner – iZeno Event Management System

iZeno: We would love to support you to hold an amazing event. Do you know how your large scale event can…

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Change Management

CRM in Manufacturing

iZeno: Since the inception of globalisation, manufacturing companies, like yours, scales marketing to end customers through a network of dealers…

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CRM

How CRM Affects Customer Experience

SugarCRM: It’s no secret that digital transformation is disrupting the way businesses interact with their customers. Getting left behind is…

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CRM

Customer service: turning transactions into relationships

Zendesk: Customer service has never been easy. Over the years it has only become more complex and demanding. Every person…

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Customer Support

Map a customer-centric omnichannel support strategy

Zendesk: Chances are that the support channels you offer are backed by a strategy. You’ve optimized your IVR, you’ve introduced…

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