Digital Transformation

Digital Transformation

The State of Microservices

Red Hat: During the fall of 2017, we conducted a microservices survey with our Red Hat JBoss Middleware and Red…

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Analytics and Insight

The Future of Casinos

TIBCO: Traditionally, casinos have always been laggards in the technology landscape, slow to implement new, cutting-edge technologies. They believe in…

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Customer Support

Understanding bot abilities—and limitations

Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the restaurant industry’s first foray into…

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CRM

2018 Will be the Year of Chatbots (Wait, What?)

SugarCRM: Before focusing on today’s post, I’d like to wish a Happy New Year to all SugarCRM blog readers. We…

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CRM

The Top Six Things That CRM Can Do For You

SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can document and react to a…

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Case Study

CRM for Manufacturing

iZeno: Since the inception of globalization, manufacturing companies, like yours, scales marketing to end customers through a network of dealers operating…

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CRM

Knowledge Management Will Transform CRM Customer Service

Gartner Report: Summary Knowledge management impacts efficiency, customer satisfaction and revenue growth, but is not a priority for the CIO.…

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Analytics and Insight

TIBCO Welcomes Alpine Data’s Collaborative Project Management for Advanced Analytics

TIBCO: I’m very excited to share that TIBCO has acquired Alpine Data, the makers of Chorus, a modern cloud-based data science…

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CRM

Your Successful Event Planner – iZeno Event Management System

iZeno: We would love to support you to hold an amazing event. Do you know how your large scale event can…

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Digital Transformation

Organizational Structures and Leadership in Times of Digital Disruption

Talend: The number of studies that substantiate Germany’s digital deficit is striking. Depending on the population parameter, Germany’s rank varies…

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