chatbot

Customer Support

Understanding bot abilities—and limitations

Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the restaurant industry’s first foray into…

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CRM

2018 Will be the Year of Chatbots (Wait, What?)

SugarCRM: Before focusing on today’s post, I’d like to wish a Happy New Year to all SugarCRM blog readers. We…

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Customer Support

(Part 1) 5 Ways Chatbots Can Improve Customer Experience In Banking

We are entering either one of two things, the age of the chatbot, or the age of hype about chatbots. A chatbot is a piece…

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