crm

CRM

How Sugar Addresses your Biggest Customer Service Challenges

  SugarCRM Companies like Amazon and Zappos are lauded for providing outstanding customer service. That has raised the bar for…

Read More »
CRM

How CRM Affects Customer Experience

  SugarCRM: It’s no secret that digital transformation is disrupting the way businesses interact with their customers. Getting left behind…

Read More »
CRM

How to Build Relationships With Mobile-First Customers

SugarCRM: Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, an experienced freelance writer and…

Read More »
CRM

A CRM Evaluation Checklist: What Should You Look For?

SugarCRM: With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly…

Read More »
CRM

The Top Six Things That CRM Can Do For You

SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can document and react to a…

Read More »
Case Study

CRM for Manufacturing

iZeno: Since the inception of globalization, manufacturing companies, like yours, scales marketing to end customers through a network of dealers operating…

Read More »
CRM

How to Be a CRM Maverick

SugarCRM: Competition is increasing, the pace of change within business is getting faster and digital technology is disrupting traditional work…

Read More »
Case Study

Case Management and Service Scheduling – Transforming Customer Support Experience

iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They are resources, facilities, and equipment…

Read More »
CRM

Half of sales reps view prospects’ Facebook profiles before meetings

SugarCRM: Most of us know by now that social media posts aren’t private. Advertisers, your colleagues, and even the CIA might be…

Read More »
Change Management

iZeno CTI Connector for SugarCRM

iZeno: The primary function of iZeno’s CTI Connector is to pass Customer information, gathered by supported PBX, to SugarCRM for…

Read More »