Customer Experience

CRM

How Sugar addresses your biggest sales challenges (Part 1)

SugarCRM:  Each year, it feels like sales leaders face a new host of challenges as they must navigate people, processes,…

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Customer Support

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be…

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CRM

How to Build Relationships With Mobile-First Customers

SugarCRM: Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, an experienced freelance writer and…

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CRM

The Top Six Things That CRM Can Do For You

SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can document and react to a…

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Case Study

Case Management and Service Scheduling – Transforming Customer Support Experience

iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They are resources, facilities, and equipment…

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CRM

We put the “i” in CRM

iZeno Website We’re putting the “i” in CRM and empowering people at all levels of an organization to better understand…

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Change Management

iZeno Partners with TrustSphere to Deliver Relationship Analytics for SugarCRM across ASEAN

TrustSphere Singapore – 22 February, 2016 – iZeno Pte Ltd – a leading best-of-breed business application provider in ASEAN announces partnership with TrustSphere, a…

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