Customer Experience

SugarCRM

Turn Your Customers into Brand Advocates

SugarCRM: Think about the last time you decided to try a new restaurant. I mean the last time you actually…

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SugarCRM

Where Executives Think AI Has a Practical Place in Their Businesses

Silicon Valley Business Journal: Fueled by the promise of better insights and better decision making via humanlike reasoning, artificial intelligence…

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Sustainable Customer Experience

GDPR: Does it Apply to Me?

SugarCRM: If you have followed the tech headlines (or regularly read this blog) you are aware the GDPR is coming.…

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Customer Support

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be…

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CRM

How to Build Relationships With Mobile-First Customers

SugarCRM: Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, an experienced freelance writer and…

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CRM

The Top Six Things That CRM Can Do For You

SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can document and react to a…

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Case Study

Case Management and Service Scheduling – Transforming Customer Support Experience

iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They are resources, facilities, and equipment…

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CRM

We put the “i” in CRM

iZeno Website We’re putting the “i” in CRM and empowering people at all levels of an organization to better understand…

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Change Management

iZeno Partners with TrustSphere to Deliver Relationship Analytics for SugarCRM across ASEAN

TrustSphere Singapore – 22 February, 2016 – iZeno Pte Ltd – a leading best-of-breed business application provider in ASEAN announces partnership with TrustSphere, a…

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