customersupport

Sustainable Customer Experience

3 of the best knowledge management examples

Zendesk Blog What company wouldn’t want to help customers embrace their ability to self-serve? Most customers want to be able…

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Change Management

iZeno CTI Connector for SugarCRM

iZeno   The primary function of iZeno’s CTI Connector is to pass Customer information, gathered by supported PBX, to SugarCRM…

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Sustainable Customer Experience

Knowledge management is power—and empowering

Zendesk Blog Equipping your frontline customer service teams with product knowledge is one thing. Wielding that knowledge in a way…

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Change Management

CRM in Manufacturing

iZeno Since the inception of globalisation, manufacturing companies, like yours, scales marketing to end customers through a network of dealers…

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CRM

Customer service: turning transactions into relationships

Zendesk Blog Customer service has never been easy. Over the years it has only become more complex and demanding. Every…

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Customer Support

Map a customer-centric omnichannel support strategy

Zendesk Blog Chances are that the support channels you offer are backed by a strategy. You’ve optimized your IVR, you’ve…

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CRM

The “CRM” for Funeral Services

SugarCRM Blog Funeral is the final Journey for a man in this world, where he or she leaves their beloved…

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CRM

What Can SugarCRM Do For You?

iZeno Website   Do you have customers? Do you want to provide the best possible experience to each and every…

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