Digital Transformation

Analytics and Insight

How Does the Rise of DevOps Affect Enterprise Security?

iZeno: The DevOps movement started in 2009 with a talk delivered by John Allspaw and Paul Hammond at the O’Reilly Velocity…

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Analytics and Insight

The future is open: Seizing the opportunity with open source

Red Hat: Several years ago, I delivered a keynote where I walked through a typical day doing many things we…

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SugarCRM

Turn Your Customers into Brand Advocates

SugarCRM: Think about the last time you decided to try a new restaurant. I mean the last time you actually…

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Analytics and Insight

Getting Started with Big Data

Talend: Big data is here to stay After social media, the Internet of Things is the next big driving force…

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Business Intelligence

Enterprise Blockchain: How is this Different from Bitcoin? Technology & Use Case Comparison

TIBCO: “The distributed-ledger technology that undergirds bitcoin… could change the financial system; think the Internet before browsers.” – THE BROOKINGS INSTITUTE…

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SugarCRM

Where Executives Think AI Has a Practical Place in Their Businesses

Silicon Valley Business Journal: Fueled by the promise of better insights and better decision making via humanlike reasoning, artificial intelligence…

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Analytics and Insight

How The Cloud Merged Into The Mainstream

TIBCO: While the case for the cloud has always been compelling, perceptions over complexity have remained a persistent deterrent for…

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Sustainable Customer Experience

GDPR: Does it Apply to Me?

SugarCRM: If you have followed the tech headlines (or regularly read this blog) you are aware the GDPR is coming.…

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Analytics and Insight

The 4th Industrial Revolution Will be Televised

SugarCRM: “AI is one of the most important things that humanity is working on. It’s more profound than, I don’t…

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Customer Support

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be…

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