digitaltransformation

Sustainable Customer Experience

3 of the best knowledge management examples

Zendesk Blog What company wouldn’t want to help customers embrace their ability to self-serve? Most customers want to be able…

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Change Management

5 benefits of turning know-how into knowledge

Zendesk Blog If you needed to build a submarine to discover new depths in the ocean, how would you get…

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CRM

Why You Need Relationship Intelligence

SugarCRM Blog In our recent SalesTech report, we asked 400 sales executives what technology tools are most important to improving the…

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Digital Transformation

Organizational Structures and Leadership in Times of Digital Disruption

Talend Blog The number of studies that substantiate Germany’s digital deficit is striking. Depending on the population parameter, Germany’s rank…

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CRM

How CRM Affects Customer Experience

SugarCRM Blog It’s no secret that digital transformation is disrupting the way businesses interact with their customers. Getting left behind…

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Analytics and Insight

Digital Transformation and GDPR: How Self-Service Data in the Cloud Can Help

Talend Blog All IT vendors propose to help businesses transform their organizations into digital machines, become data-driven enterprises capable of…

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Open Source Innovation

How do your tech priorities compare with other APAC businesses?

Digital disruption is affecting businesses in every industry. There is an ongoing pressure to innovate, and today’s technology-enabled customers are…

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