digitaltransformation

iZeno Award

iZeno Named an Elite Partner and APAC Reseller of the Year, 2018 by SugarCRM

PRLEAP.COM: Singapore – March 6, 2018 – iZeno Pte Ltd., announced it had received double awards from SugarCRM. The leading IT Consultancy…

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CRM

A CRM Evaluation Checklist: What Should You Look For?

SugarCRM: With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly…

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Customer Support

Understanding bot abilities—and limitations

Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the restaurant industry’s first foray into…

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CRM

2018 Will be the Year of Chatbots (Wait, What?)

SugarCRM: Before focusing on today’s post, I’d like to wish a Happy New Year to all SugarCRM blog readers. We…

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CRM

The Top Six Things That CRM Can Do For You

SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can document and react to a…

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CRM

Why Your Business Needs Great CRM

SugarCRM: With more powerful and advanced technology continuously emerging, standing out in the eye of the customer has become a…

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Sustainable Customer Experience

3 of the best knowledge management examples

Zendesk: What company wouldn’t want to help customers embrace their ability to self-serve? Most customers want to be able to…

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Change Management

5 benefits of turning know-how into knowledge

Zendesk: If you needed to build a submarine to discover new depths in the ocean, how would you get the…

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CRM

Why You Need Relationship Intelligence

SugarCRM: In our recent SalesTech report, we asked 400 sales executives what technology tools are most important to improving the effectiveness…

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Digital Transformation

Organizational Structures and Leadership in Times of Digital Disruption

Talend: The number of studies that substantiate Germany’s digital deficit is striking. Depending on the population parameter, Germany’s rank varies…

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