zendesk

Customer Support

Highlight your team’s performance with 7 customer support metrics

Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; your team’s CSAT might be…

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Customer Support

Understanding bot abilities—and limitations

Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the restaurant industry’s first foray into…

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Sustainable Customer Experience

3 of the best knowledge management examples

Zendesk: What company wouldn’t want to help customers embrace their ability to self-serve? Most customers want to be able to…

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Change Management

5 benefits of turning know-how into knowledge

Zendesk: If you needed to build a submarine to discover new depths in the ocean, how would you get the…

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Sustainable Customer Experience

Knowledge management is power—and empowering

Zendesk: Equipping your frontline customer service teams with product knowledge is one thing. Wielding that knowledge in a way that…

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CRM

Customer service: turning transactions into relationships

Zendesk: Customer service has never been easy. Over the years it has only become more complex and demanding. Every person…

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